Introduction to Pingu

Pingu puts an AI assistant on your website that answers visitors around the clock, and lets your team step into any conversation when a person is needed, from the dashboard or straight from your phone.

How Pingu works

1. A visitor opens the chat on your website and asks a question.
2. The AI assistant answers using what it has learned about your business: your website pages and any files you add to its knowledge base.
3. Your team takes over when needed. You're notified on your phone, and you can reply from the Pingu mobile app or the dashboard. When a person replies, the assistant steps back for that conversation.

What you'll use

Where	What it's for
Chat widget	The chat bubble your visitors see on your website
Mobile app	Get notified about new messages and reply to visitors from anywhere. Available on iOS and Android
Dashboard at admin.pingu.chat	Set up widgets, train the assistant, manage your team, and turn on add-ons
Add-ons	Extra features such as Lead Capture, the AI Voice Agent and Agent Copilot. See How add-ons work

Set up in four steps

1. Create your account. The free trial needs no credit card.
2. Create a widget and train your AI assistant with your website and FAQs.
3. Install the widget on your website, or use the WordPress plugin.
4. Download the mobile app and log in with a QR code, so you can answer visitors wherever you are.