Last updated: 11/02/2026
This Privacy Policy explains how we collect, use, store, process, and protect personal data when you use our mobile application (the "App"), website chat widget, admin dashboard, and related services (collectively, the "Service").
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable data protection laws.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Data Controller and Processor Roles
- If you are a business using our Service to communicate with website visitors, you act as the Data Controller for visitor data.
- We act as a Data Processor when processing visitor data on your behalf.
- For account registration, billing, and platform management purposes, we act as the Data Controller.
For privacy-related inquiries, contact:
Pingu AB
Rådhusesplanaden 6 F, 903 28, Umeå
info@pingu.chat
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, login credentials)
- Messages and conversations sent or received through the chat widget, mobile app, dashboard, or integrated platforms
- Team and workspace details provided by administrators
2.2 Information Collected Automatically
- Device information (device type, operating system, app version)
- Usage data (features used, timestamps, response times)
- Log data and diagnostic information
2.3 Visitor Information (Website Chat)
- IP address (used to determine approximate geographic location)
- Browser type, device type, and language
- Chat history and interaction metadata
We do not sell personal data.
3. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
- Contractual necessity – to provide and operate the Service
- Legitimate interests – to improve security, functionality, and performance
- Legal obligations – where required by applicable law
- Consent – where required (such as for non-essential cookies)
Where consent is required, users may withdraw consent at any time.
4. How We Use Information
We use collected information to:
- Provide and operate the Service
- Enable real-time communication between visitors and support teams
- Synchronize messages across Telegram, mobile app, and dashboard
- Improve performance, reliability, and user experience
- Generate analytics and performance insights
- Provide customer support and technical assistance
We do not read or use message content for advertising purposes.
5. Data Sharing and Third-Party Services
The Service may integrate with third-party platforms such as Telegram or other messaging services. Their use is governed by their respective privacy policies.
We may share data with:
- Hosting and cloud infrastructure providers
- Analytics providers
- Messaging integration partners
Where data is transferred outside the European Economic Area (EEA), appropriate safeguards such as Standard Contractual Clauses (SCCs) will be implemented.
6. Data Storage & Security
- All data is stored using industry-standard security practices
- Encrypted data transmission (HTTPS)
- Access to chats and dashboards restricted to authorized users
- Role-based access controls
While we strive to protect your data, no system can be guaranteed 100% secure.
7. Data Retention
We retain data only as long as necessary to provide the Service, fulfill contractual obligations, or comply with legal requirements. Administrators may request deletion of data where applicable.
8. Your Rights (GDPR)
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Request data portability
- Lodge a complaint with a supervisory authority
Requests can be made by contacting us at support@pingu.chat.
We will respond within the timeframe required by applicable law.
9. Data Breach Notification
In the event of a personal data breach, we will notify affected customers and relevant authorities where required by GDPR.
10. Children’s Data
The Service is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted within the App or website.
