AI-Powered Customer Support For Your WordPress Site

Set Up Pingu on WordPress in 5 Simple Steps

1. Step 1

   Install and activate the Pingu plugin

   Log in to your WordPress admin and add the free Pingu Live Chat plugin from the official WordPress plugin directory.

   • Go to Plugins → Add New Plugin in your WordPress dashboard
   • Search for “Pingu Live Chat” and click Install Now
   • Click Activate — a new Pingu item appears in your admin menu

   Prefer a manual install? Download the plugin from wordpress.org and upload the .zip file under Plugins → Add New Plugin → Upload Plugin.

   DashboardPostsPluginsAdd New PluginSettings

   Add Plugins

   Pingu Live Chat

   

   Pingu Live Chat

   AI-powered live chat for WordPress. Answer visitors 24/7 and hand conversations to your team when needed.

   By Pingu

   Install NowActivate
2. Step 2

   Open Pingu and choose how to connect

   Click Pingu in the admin menu to open the setup screen, then choose whether to sign in with an existing account or create a new one.

   • Already a Pingu user? Choose “I already have an account”
   • New to Pingu? Choose “Create a new account” to register for free and set up your first widget
   • Everything happens inside WordPress — no code required
   
3. Step 3

   Sign in to your Pingu account

   Enter the username and password you use for Pingu and click Sign in to Pingu. The plugin connects securely to your account.

   • Use the same login as the Pingu web dashboard and mobile app
   • Click Back at any time to return to the previous screen
   • Your WordPress site is linked to your account as soon as you sign in
   
4. Step 4

   Select the widget for this website

   Pingu lists every chat widget in your account. Pick the one you want to show on this WordPress site and click Select.

   • Each widget shows its name and the domain it's assigned to
   • Running several websites? Create a separate widget for each one
   • Every widget can have its own AI assistant, look and knowledge base

   Don't see a widget yet? Create one in the Pingu dashboard first, then come back to this screen.

   
5. Step 5

   Your chat widget is live

   That's it — Pingu automatically adds the widget to every page of your website, so visitors can start chatting right away.

   • Switch the widget on or off at any time with the Chat Widget Active toggle
   • Expand Show Auto-Injected Code to see the script Pingu adds for you
   • Use Change Widget to switch to another widget, or Disconnect to unlink this site
   • Click Open Dashboard to customise your widget, train your AI and view analytics

   Open your website in a new tab to see the chat bubble. If you use a caching plugin, clear the cache if the widget doesn't appear straight away.