Email Reports
Get a scheduled email summary of chat volume, AI vs team handling, unanswered chats and new leads.
- Daily or weekly schedule
- AI vs team handling stats
- Unanswered chats at a glance
- Up to 10 recipients
Supercharge Your Pingu Experience
Extend Pingu with powerful add-ons. Bring AI voice support, internal assistance, and human conversations together to support your customers and your team.
Explore Available Add-ons
Mix and match modules. You only pay for what you need, with the flexibility to toggle add-ons on or off at any time.
Slack Notifications
Post new chats, new leads and visitors waiting for a reply to a Slack channel, with a link to open each chat.
- New chat and new lead alerts
- Waiting-for-reply alerts after 2–30 minutes
- One-click link to open the chat
- Webhook URL stored encrypted
Website Auto-Sync
Re-reads your website every day or week and refreshes the AI's knowledge, so answers always match your latest prices, hours and products.
- Daily or weekly sync at 03:00
- Whole site or only chosen pages
- Skips the update if the site looks broken
- Sync now, preview pages and history
Internal AI Assistant
Add deeper reporting, sentiment analysis, and response-time insights to your Pingu workspace.
- Track sentiment and intent
- Monitor response times and latency
- Export reports for your team
- Works with every Pingu plan
Voice Agent
Match Pingu to your brand with custom colors, avatars, and widget styling.
- Remove the Pingu badge
- Customize colors and avatars
- Works on any website
- Works with every Pingu plan
Telegram Live Human Forwarding
Connect Pingu to your CRM, helpdesk, or internal tools with REST APIs and webhooks.
- Sync chat data with your CRM
- Use webhooks for real-time events
- Build custom integrations
- Works with your internal stack
Automations & Webhooks
Send Pingu chat events to Zapier, Make, n8n or your own systems the moment they happen.
- Real-time events for chats and messages
- Works with Zapier, Make and n8n
- Signed requests with automatic retries
- Delivery history and one-click test
Agent Copilot
AI help for your team in live chat: reply drafts, rewrites, translations and chat summaries.
- Suggested replies in any language
- One-click rewrites and tone changes
- Translate any message instantly
- Your team reviews every reply
Lead Capture
Turn chat visitors into sales leads. The AI offers a short contact form when a visitor is ready to buy.
- AI offers the form at the right moment
- Form in the visitor's language
- New leads by email, in seconds
- Lead list with status and CSV export
Saved Replies
Store the answers your team types most and insert them into any live chat in a second.
- Type / to insert a reply
- One shared list for the whole team
- Fills in company and agent names
- You check every reply before it is sent
Conversation Tags
Label live chats with your own tags, filter the inbox by them, and leave private notes for your team.
- Your own tags in 8 colors
- Filter the inbox by tag
- Private notes on every chat
- Visitors never see tags or notes
Email Reports
Get a scheduled email summary of chat volume, AI vs team handling, unanswered chats and new leads.
- Daily or weekly schedule
- AI vs team handling stats
- Unanswered chats at a glance
- Up to 10 recipients
Slack Notifications
Post new chats, new leads and visitors waiting for a reply to a Slack channel, with a link to open each chat.
- New chat and new lead alerts
- Waiting-for-reply alerts after 2–30 minutes
- One-click link to open the chat
- Webhook URL stored encrypted
Website Auto-Sync
Re-reads your website every day or week and refreshes the AI's knowledge, so answers always match your latest prices, hours and products.
- Daily or weekly sync at 03:00
- Whole site or only chosen pages
- Skips the update if the site looks broken
- Sync now, preview pages and history
Internal AI Assistant
Add deeper reporting, sentiment analysis, and response-time insights to your Pingu workspace.
- Track sentiment and intent
- Monitor response times and latency
- Export reports for your team
- Works with every Pingu plan
Voice Agent
Match Pingu to your brand with custom colors, avatars, and widget styling.
- Remove the Pingu badge
- Customize colors and avatars
- Works on any website
- Works with every Pingu plan
Telegram Live Human Forwarding
Connect Pingu to your CRM, helpdesk, or internal tools with REST APIs and webhooks.
- Sync chat data with your CRM
- Use webhooks for real-time events
- Build custom integrations
- Works with your internal stack
Why Expand with Add-ons?
Pingu grows as your team grows. Avoid bloated flat-rate software packages and build a tailored suite perfectly fitted to your budget.
Build Pingu Around the Way Your Business Works
Pingu grows with your business. Start with the features you need today and add more capabilities whenever your team is ready, without paying for a bloated software package.
Modular & Flexible
Choose only the add-ons that fit your current needs. Activate more features later as your business, team, or customer support requirements grow.
Custom Add-ons Available
Need something specific? Pingu can create custom add-ons based on your workflow, integrations, or business requirements.
Scale Without Rebuilding
Expand your Pingu setup without replacing your existing system. Add new capabilities while keeping the same platform and customer experience.
Connect Pingu to the tools you
already use
Supercharge your conversational workflows with quick-install plugins designed for growing support and marketing teams.
Telegram Integration
Broadcast and manage automated customer dialogues straight to your channels.
Learn more
Internal AI Assistant
Give your team instant access to trusted company knowledge.
Learn more
Voice Integration
Handle customer calls with natural AI-powered voice support.
Learn more
Webhook Automations
Push chat events to Zapier, Make, n8n or your own API in real time.
Learn more
Agent Copilot
Draft, rewrite and translate live chat replies with AI.
Learn more
Lead Capture
Collect contact details from chat visitors who want a quote or a call.
Learn more
Saved Replies
Insert your team's most common answers into live chats with /.
Learn more
Conversation Tags
Label live chats and leave private notes for your team.
Learn more
Email Reports
Scheduled email summaries of chat stats and leads.
Learn more
Slack Notifications
Post new chats, new leads, and visitors waiting for a reply to a Slack channel.
Learn more
Website Auto-Sync
Keep the AI's knowledge in step with your website, automatically.
Learn moreReady to Make Every Chat Count?
Turn your website into an intelligent customer-support channel with Pingu. Start with your website. Let Pingu learn your business. Give every visitor faster, smarter support — 24 hours a day.
Explore add-ons