Plans, free trial and billing

Every Pingu account starts with a free trial. When you need more, upgrade to Premium from the dashboard. Larger teams can ask us for an Enterprise plan.

Plans

Plan	Price	Good for
Free trial	$0	Trying Pingu: website chat widget, AI customer replies and widget customization
Premium	$10 per user per month, or $8 per month billed annually	Businesses that want the mobile app, AI Voice Agent, Telegram, Internal AI and analytics
Enterprise	Custom	Larger teams that need custom AI, API integrations and dedicated support

Compare every feature on the pricing page.

The free trial

Includes 2 widgets and 1 admin seat for 30 days.
No credit card required.
Billing & Plans in the dashboard shows how many days you have left.

When the trial ends, the dashboard asks you to choose a plan. Upgrade to Premium to keep using Pingu and chatting with your customers.

Upgrade to Premium

Log in to the dashboard and open Billing & Plans.
Choose Monthly or Annually.
Select Upgrade to Premium.
Enter your payment details on the secure Stripe checkout page and confirm.

You return to the dashboard and Premium is active straight away.

Manage your subscription

In Billing & Plans, select Manage Subscription. This opens the Stripe customer portal, where you can:

Update your payment method
See your invoices
Cancel or downgrade your plan

If you cancel, Premium stays active until the end of the period you've paid for.

Downgrading

When you move to a plan with lower limits, check that you're within them. If you have more widgets or team members than the new plan allows, the dashboard asks you to remove the extra ones, or upgrade again, before you can continue.

Need a custom plan?

Common issues

"Domain blocked" on a widget. The website is linked to another Pingu account whose plan has expired or wasn't paid. Upgrade to Premium to activate the widget on your account.

My payment went through but the plan didn't change. Wait a minute and reload Billing & Plans. If it still hasn't updated, contact us.