Website Auto-Sync

Website Auto-Sync keeps your AI assistant up to date with your website. It re-reads your site every day or every week and replaces the old website text in the AI's knowledge with the new text. When you change prices, opening hours or products on your site, the AI answers with the new information after the next sync.

Before you start

• The widget needs a working knowledge base. See Train your assistant.
• Your website must be public. Pages behind a login and PDF files are not read.

Turn it on

1. In the dashboard, open Plugin Directory and enable Website Auto-Sync.
2. Website Auto-Sync appears in the menu.

Set up a sync

1. Open Website Auto-Sync.

2. Pick your Time zone at the top. Syncs run at 03:00 in this time zone.

3. Each widget has its own card. In the card for your widget, fill in the settings:

   Setting	What it does
   Website address	The site to read, for example https://myshop.com. It is filled in from the widget's domain when empty.
   Pages to read	Whole site finds your pages from the sitemap and keeps the main ones, up to Max pages (1–100, default 30). Only these pages reads just the URLs you list, one per line, up to 100.
   Frequency	Daily or Weekly.
   Day of the week	Weekly only: the day the sync runs.

4. Select Preview pages to see the list of pages a sync would read. Nothing is changed yet.

5. Turn on Auto-sync and select Save.

The card shows Next sync with the date and time of the next run.

What gets replaced

In RAG Setup, a widget's knowledge has two parts:

Part	With Auto-Sync on
Website content (Slot 1)	Replaced by the new website text at every sync
Additional knowledge (Slot 2)	Never changed

Sync now

Changed something important on your site? Select Sync now to run a sync straight away. The button shows a spinner while the sync runs, and a message tells you the result when it finishes.

You can start one manual sync per widget every 10 minutes.

Check the history

Open History on a widget's card to see its last 20 syncs, with the time, whether it was Scheduled or Manual, the number of pages and the size of the text.

Status	What it means
Updated	The website text changed and the AI now uses the new text
No changes	The site was read, but nothing had changed, so the knowledge was left as it was
Skipped	Something looked wrong, so the AI kept its current knowledge. The message says why
Failed	The sync could not finish. The AI kept its current knowledge. The message says why

A sync only changes the AI's knowledge when its status is Updated. In every other case your AI keeps answering from the text it already had.

Who can do what

Using Website Auto-Sync needs the Widgets & AI Knowledge permission, because a sync changes what the AI knows. See Manage your team to change permissions.

Common issues

"The site returned much less text than last time; your knowledge was kept." Your site was down, slow, or blocked our reader when the sync ran, so it returned too little text. Check that the site works and select Sync now.

"The website text was edited by hand in RAG Setup, so sync is paused." Move your own text into Additional knowledge, then turn Auto-sync off and on again.

"AI knowledge is turned off for this widget in RAG Setup, so nothing was changed." Turn the knowledge base on for the widget in RAG Setup. Auto-Sync never turns it on for you.

"Wait 10 minutes between manual syncs of the same widget." Manual syncs are limited to one every 10 minutes per widget. Try again later.

"Site URL points to a private or reserved network address." Use your public website address, with a domain name rather than an IP address.

Preview pages misses a page I need. Choose Only these pages and list the pages yourself, or raise Max pages.

The AI still gives the old answer. Check History. If the last sync is No changes, the page you changed may not be in the list — use Preview pages to check.