What is Pingu Conversation Tags?

Pingu Conversation Tags lets your team label live chats with tags you create, such as Sales, Complaint or Follow up, and filter the inbox by them.

Agents can also leave private notes on a chat, like "Call back before 10:00 on Tuesday". Everyone on the team sees who wrote each note and when, so the next agent knows what happened.

Tags and notes stay inside your team. Visitors never see them, and nothing in the chat changes for them.