What is Pingu Saved Replies?

Pingu Saved Replies keeps the answers your team types again and again, like opening hours, delivery times or prices, in one shared list. Any agent can drop one into a live chat in a second.

In Live Conversations, an agent types / in the reply box, picks a reply and checks it before sending. Replies can include variables such as the company name and the agent's name, which Pingu fills in.

Everyone in your company uses the same list, so visitors get the same correct answer from every agent.