Frequently Asked Questions
Everything you need to know about Pingu — how it works, how it learns about your business, and how your team stays in control.
Pingu is an AI customer support platform that helps businesses answer website visitor questions, manage customer conversations, and share company knowledge internally through a private AI knowledge base.
Pingu helps your business provide faster AI customer service by answering customer questions automatically, supporting website visitors 24/7, and allowing human agents to join conversations when needed.
The Pingu website chat widget is an AI-powered chat box that can be added to your website. Visitors can use it to ask questions and receive instant replies based on your business information.
Pingu is simple to set up. After signing up, you can log in to the admin dashboard, create your website chat widget, add your website URL, and let Pingu prepare AI support for your business.
No. Pingu is designed to be easy for company admins to manage. You can update the AI knowledge base, manage conversations, customize the website chat widget, and control important settings from the admin dashboard without technical skills.
Yes. Pingu provides a mobile app for company admins to manage customer messages from anywhere. Admins can view customer chats, reply to conversations, manage customer messages, and stay connected even when they are away from the desktop dashboard. Company admins can download the mobile app and log in using their account details or QR code. They can also receive notifications for new customer messages and important updates, helping them respond faster and manage customer support more easily.
Yes. Pingu includes an internal AI knowledge base that allows company employees to securely access approved company information, documents, guides, FAQs, product details, and company processes.
Yes. Pingu is designed to protect company information, customer conversations, and internal knowledge. Admin controls, private knowledge spaces, and secure access options help ensure important information is shared only with authorized users.
The Starter plan is suitable for businesses that want to begin with basic AI chat support. It includes 1 admin user and 1 chat widget. The Premium plan is built for growing businesses that need more flexibility. It allows up to 5 admin users and 5 chat widgets. Premium also includes voice avatar support, giving customers different ways to interact with Pingu: chat only, voice only, or both voice and chat together.
Company admins can download the Pingu mobile app from the App Store for iOS devices or the Google Play Store for Android devices. After downloading the app, admins can log in using their account details or QR code and start managing customer conversations from their mobile device.
Yes. Pingu can send notifications when new customer messages or important updates are received. This helps company admins respond faster and stay connected with customers even when they are not using the desktop dashboard.
Yes. Pingu can provide 24/7 AI customer support by answering common customer questions automatically. This helps businesses stay available outside working hours and gives website visitors faster replies at any time.
Yes. Pingu can help businesses communicate with customers in multiple languages. This makes it easier to support website visitors from different locations and improve the overall customer engagement experience.
Yes. Company admins can customize the Pingu website chat widget to match their brand. This can include the widget appearance, colors, widget icon style, greeting message, and chat style so the AI website assistant fits better with the business website.
Pingu can learn from your business website URL and uploaded knowledge. Company admins can add website content, documents, FAQs, product details, and other business information so Pingu can provide more accurate AI-powered replies.
Yes. Company admins can upload documents, FAQs, guides, product information, and other useful content to improve Pingu's AI knowledge base. This helps the AI support agent provide better answers based on approved business information.
Yes. Pingu allows company admins to manage customer conversations from one place. Depending on the selected plan, multiple admins can work together to view messages, reply to customers, and manage customer support more efficiently.
Yes. Pingu works as an AI business assistant and AI support platform that helps companies manage website conversations, support customers, organize tickets, and share internal knowledge from one platform.