Helping Property Enquiries Become Meaningful Conversations
Real estate agencies receive enquiries from people who are interested in a property but not yet ready to call an agent. Where exactly is it located? How many bedrooms does it have? Is there a garden or parking, how do viewings work, and what schools and shops are nearby?
Most people browse property websites in the evening and at weekends, when agents are unavailable. Pingu adds an AI chatbot to your agency's website that answers these questions instantly, using your property pages, FAQs and approved information.
Pingu also replies in multiple languages, which helps agencies working with international buyers and tenants. Every visitor gets a quick, consistent answer and a clear next step towards a viewing or a conversation with an agent.
The challenge
Estate agents spend much of their time on the road, at viewings and in negotiations. Meanwhile, website enquiries about locations, room counts, viewing procedures and the buying or renting process keep arriving, often with questions that are already answered somewhere on the website.
If an interested buyer cannot get a quick answer, the lead can disappear before an agent even knows about it. Agencies need to respond instantly at any hour and capture interest early, without asking agents to check the website constantly between viewings and meetings.
The support approach
You train Pingu by adding your agency's website URL, then upload guides on buying, selling and renting, viewing procedures and FAQs. Pingu refreshes its knowledge regularly, so new properties and updated information appear in its answers.
When a conversation needs an agent, such as confirming availability, booking a viewing, negotiating or discussing finances, your team gets a notification and can join from the dashboard, the Pingu mobile app or Telegram. Pingu answers the first questions, and your agents focus on serious buyers and tenants.
