Answering the Questions That Bring Customers Through the Door
For a restaurant, a customer's decision often happens in a few minutes. Are you open tonight? Do you have vegan or gluten-free dishes? Are children welcome, is there parking, and can we book a table for eight? If the answer is hard to find, people simply choose the next restaurant on the list.
Pingu adds an AI chatbot to your restaurant website that answers these questions instantly, using your menu, opening hours and policies. Customers get a clear answer while they are still deciding where to eat, even when your team is in the middle of a busy service.
Pingu also replies in the customer's own language, which helps restaurants that welcome tourists and international guests. Questions asked after closing time get answered too, so tomorrow's diners can plan their visit tonight.
Le défi
During lunch and dinner service, every person on your team is busy. Waiting staff are serving tables, the kitchen is at full speed and nobody has time to answer the phone, reply to website messages or explain the menu again for the tenth time that day.
Missed calls and unanswered messages turn into lost covers. A customer who cannot find out whether you have a table, a high chair or a vegetarian option will not wait for an email reply. Restaurants need to answer quickly at the busiest moments, without taking staff away from the guests already sitting in the dining room.
L’approche d’assistance
You train Pingu by adding your restaurant website URL, then upload your menu, FAQs and policies on bookings, groups, takeaway or private events. Pingu refreshes its knowledge regularly, so seasonal menus and holiday opening hours stay up to date.
When a question needs a person, such as an allergy question, a large group booking or a special celebration, your team can join the conversation from the dashboard, the Pingu mobile app or Telegram. Pingu handles the routine questions, and your staff focus on great food and service.
