Supporting Students and Parents Beyond Class Hours
Schools, academies, universities and training centres receive a steady stream of questions from students and parents. When do applications open? What are the entry requirements? How much does the course cost, when are the exams, and who should I contact about registration?
Many of these questions arrive in the evening or at weekends, when the admissions office is closed. Pingu adds an AI chatbot to your institution's website that answers them instantly, using your course pages, prospectus, FAQs and policies.
Pingu also replies in multiple languages, which helps international students and families from different backgrounds understand your information clearly. Everyone gets the same accurate answer, at any time of day.
Le défi
Administrative and admissions teams spend a large part of their week answering repeated questions about courses, schedules, fees and deadlines. The busiest periods, such as application windows and the start of term, are exactly when they have the least time to reply.
Slow answers frustrate students and parents, and prospective students may choose another institution if they cannot get information quickly. Education providers need to support enquiries around the clock and through peak periods, without overloading staff who should be focusing on teaching and individual support.
L’approche d’assistance
You train Pingu by adding your website URL, then upload your prospectus, course guides, admissions policies and FAQs. Pingu refreshes its knowledge regularly, so new courses, term dates and deadlines are reflected in its answers.
When a question concerns an individual student, such as progress, a special request or a payment issue, your staff can join the conversation from the dashboard, the Pingu mobile app or Telegram. Pingu handles routine enquiries, and your team focuses on students who need personal support.
