Keeping Customers Informed Before They Call
Car dealerships, workshops and automotive service centres answer the same customer questions every day. When are you open? Do you service my car brand? How long does a service take, do you offer tyre changes, and is a courtesy car available?
Most of these questions could be answered without interrupting sales, service or technical staff. Pingu adds an AI chatbot to your automotive website that answers them instantly, using your service pages, opening hours, FAQs and approved documents.
Pingu works around the clock and replies in multiple languages, so customers get clear answers before they call, whether they are planning a service, comparing vehicles or checking what they need to bring.
Le défi
In automotive businesses, the same people who answer the phone are often needed in the showroom or the workshop. Each routine call about opening hours, service types or what is included in an inspection pulls a salesperson or technician away from customers and vehicles that need their attention.
Customers expect quick answers, and an unanswered call or message often leads to a competitor down the road. Dealerships and workshops need to keep customers informed at any hour, without adding more phone staff or interrupting technical work during the busiest parts of the day.
L’approche d’assistance
You train Pingu by adding your website URL, then upload service menus, warranty information, seasonal offers and FAQs. Pingu refreshes its knowledge regularly, so new services, opening hours and campaigns are reflected in its answers.
When a customer needs a person, such as a repair estimate, a trade-in valuation or a question about a specific vehicle, your team receives a notification and can join from the dashboard, the Pingu mobile app or Telegram. Pingu keeps customers informed, and your staff focus on the work in front of them.
