Making Everyday Patient Information Easier to Access
Clinics, dental practices and healthcare providers answer the same administrative questions every day. What are your opening hours? Which services do you offer? Where do we park, what should I bring to my first appointment, and how do I contact the right department?
Pingu adds an AI chatbot to your clinic website that answers these everyday patient questions instantly, using approved information from your website, FAQs and documents. Patients find what they need at any hour, without waiting on hold or for the reception desk to open.
Pingu also replies in the patient's own language, which makes your practical information easier to understand for everyone in your community. It never diagnoses or gives medical advice; its job is to help people find their way around your organisation.
Utmaningen
Reception teams in healthcare are under constant pressure. They welcome patients, manage arrivals and handle urgent matters in person, while the phone keeps ringing with questions about opening hours, directions, prices and what to bring to an appointment.
When every routine question goes through reception, phone lines get blocked and patients with genuinely urgent needs wait longer. Healthcare providers need a way to share approved administrative information around the clock, while keeping clinical questions and personal health information with qualified professionals.
Supportlösningen
You train Pingu by adding your clinic website URL, then upload approved documents such as patient FAQs, service descriptions and preparation guides. You decide exactly what Pingu knows, and it refreshes its knowledge regularly so information stays current.
When a patient asks something that needs a professional, such as symptoms, test results or a personal situation, Pingu points them to the right contact and your team can join the conversation from the dashboard, the Pingu mobile app or Telegram. Reception spends less time repeating information and more time with patients.
